Victor Ruben Sandoval

Implementation Lead at Johnson & Johnson | ex-Target

Johnson & Johnson

Seattle, WA · PT (UTC-8)

8+ years experience

Parsons School of Design

English, Mandarin

Messaging unavailable

Overview

Based in Seattle. I work on enterprise onboarding at Johnson & Johnson. Kept net revenue retention above 119% on a $11 million book. Most at home with implementation and project management.

Good reasons to reach out

Questions about enterprise onboarding
Second opinions on Gainsight decisions
Working sessions on project management

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Courses and coaching offers
Agency or outsourcing pitches
SEO and link-building offers

Slower in the last week of each quarter

Skills

GainsightAPIsproject managementimplementation

Experience

Implementation Lead
Dec 2024 - Present
Johnson & Johnson · 1 yr 10 mo · Full-time · Seattle, WA
- Onboarded 51 enterprise customers.
- Kept net revenue retention above 117% on a $32 million book.
Customer Success Manager
Jul 2023 - Dec 2024
Target · 1 yr 5 mo · Contract · Seattle, WA
- Onboarded 79 enterprise customers.
Customer Success Manager
Sep 2019 - Jul 2023
Deloitte · 3 yr 10 mo · Full-time · Seattle, WA
- Cut churn on the onboarding book from 12% to 6%.
- Kept net revenue retention above 111% on a $27 million book.
Customer Success Manager
Sep 2018 - Aug 2019
Lyft · 11 mo · Full-time · Seattle, WA
- Kept net revenue retention above 125% on a $13 million book.
- Cut churn on the onboarding book from 15% to 5%.

References

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Education

Parsons School of Design
BFA, Computer Science
2014 - 2018

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