Mitchell Smith

Overview

Chief of Staff at Saffron Works, focused on marketplace operations. Ran the marketplace ops program across 8 teams to launch on schedule. Rebuilt the planning process the company still runs every quarter. Before that: Accenture and Telstra. Most at home with unit economics and supply growth.

Fastest replies in the morning

Experience

1. Chief of Staff

   Jun 2024 - Present
   Saffron Works · 2 yr 4 mo · Full-time · Sydney, Australia
   • Brought support first-response time from 9 hours to under 2.
   • Launched operations in 26 cities.
   • Ran the marketplace ops program across 25 teams to launch on schedule.
2. Operations Associate

   Apr 2022 - Jun 2024
   Accenture · 2 yr 2 mo · Contract · Sydney, Australia
   • Secured 8 payments licences.
   • Negotiated 300 commercial agreements a year.
3. Senior Program Manager

   May 2019 - Apr 2022
   Telstra · 2 yr 11 mo · Full-time · Sydney, Australia
   • Brought support first-response time from 19 hours to under 1.
4. Operations Associate

   Mar 2017 - May 2019
   Traveloka · 2 yr 2 mo · Full-time · Sydney, Australia
   • Secured 3 payments licences.
5. Program Manager

   Dec 2015 - Mar 2017
   Deloitte · 1 yr 3 mo · Full-time · Sydney, Australia
   • Rebuilt the planning process the company still runs every quarter.

No references yet.

Education

1. INSEAD Singapore

   MBA, Business Administration
   2013 - 2015
2. University of Malaya

   BSc, Mechanical Engineering
   2009 - 2013