Nabil AlAmeri

S

Senior Program Manager at Majid Al Futtaim | ex-PwC

Majid Al Futtaim
Cairo, Egypt · EET (UTC+2)
7+ years experience
London Business School Dubai
English, Arabic
Open to work
Messaging unavailable

Overview

Currently at Majid Al Futtaim, where I work on customer operations. Rebuilt the planning process the company still runs every quarter. Most at home with automation and customer support. Board member at a local non-profit.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • Unpaid work or spec projects
  • Agency or outsourcing pitches
  • Courses and coaching offers

Replies on weekends

Skills
automationworkforce planningcustomer supportqualityZendesk
Open to workLooking for a role
closes in 3 months

Program Manager roles in developer tools - Cairo or remote

Target roles
Program Manager
Level
Senior
Industries
Consumer apps, Fintech
Work mode
Hybrid
Available
60 days notice
Work authorization
Authorized to work in Egypt
What I'm looking for
Early-stage company (seed) where customer operations is core to the product.
Not interested in
Contract-only roles

7 years in customer operations. Strongest at Zendesk and customer support. Available immediately.

Cairo, Egypt · remote OKcustomer supportzendeskquality
Open

Experience

  1. Senior Program Manager
    May 2025 - Present
    Majid Al Futtaim · 1 yr 5 mo · Full-time · Cairo, Egypt
    • Cut cost per order by 17% with routing and staffing changes.
    • Launched operations in 30 cities.
    • Brought support first-response time from 14 hours to under 2.
  2. Program Manager
    Apr 2023 - May 2025
    PwC · 2 yr 1 mo · Full-time · Cairo, Egypt
    • Launched operations in 30 cities.
  3. Operations Associate
    Sep 2020 - Apr 2023
    STC · 2 yr 7 mo · Full-time · Cairo, Egypt
    • Built the privacy programme for launches in 29 countries.
    • Negotiated 465 commercial agreements a year.
  4. Operations Associate
    Oct 2019 - Sep 2020
    e& · 11 mo · Full-time · Cairo, Egypt
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. London Business School Dubai
    EMBA, Business Administration
    2018 - 2020
  2. American University of Sharjah
    BSc, Operations Research
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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