Nisha Sonia Menon

S

Chief of Staff at Oak HQ · Business operations

Oak HQ
Singapore · SGT (UTC+8)
11+ years experience
Tsinghua University
English, Mandarin
Open to work
Messaging unavailable

Overview

Chief of Staff at Oak HQ, focused on business operations. Brought support first-response time from 11 hours to under 2. Most at home with business operations and process design.

Good reasons to reach out
  • Roles in business operations
  • Second opinions on Zendesk decisions
  • Questions about business operations
  • Working sessions on business operations
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers
  • Agency or outsourcing pitches

Replies between meetings, usually same day

Skills
ZendeskOKRsstrategybusiness operationsSQLprocess design
Open to workLooking for a role
closes in 3 months

Next role: Chief of Staff in insurance, Singapore or hybrid

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Fintech, Healthtech
Work mode
Remote
Available
90 days notice
Work authorization
Open to relocating
What I'm looking for
A team that ships weekly and owns bizops end to end.
Not interested in
Contract-only roles

11 years in business operations. Strongest at business operations and SQL. Serving notice now.

Singaporebusiness operationsprocess designzendesk
Open

Experience

  1. Chief of Staff
    Oct 2025 - Present
    Oak HQ · 1 yr · Full-time · Singapore
    • Launched operations in 8 cities.
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the bizops program across 10 teams to launch on schedule.
  2. Senior Program Manager
    Apr 2022 - Oct 2025
    SoftBank · 3 yr 6 mo · Full-time · Singapore
    • Ran the bizops program across 7 teams to launch on schedule.
  3. Program Manager
    May 2020 - Apr 2022
    Sea · 1 yr 11 mo · Full-time · Singapore
    • Brought support first-response time from 25 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Apr 2017 - May 2020
    OCBC · 3 yr 1 mo · Full-time · Singapore
    • Built the privacy programme for launches in 28 countries.
  5. Operations Associate
    Oct 2015 - Apr 2017
    Mastercard · 1 yr 6 mo · Full-time · Singapore
    • Negotiated 467 commercial agreements a year.

References

No references yet.

Education

  1. Tsinghua University
    BEng, Business Administration
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections