Vikram Kunal Nair

S

Head of Design at Oak HQ | ex-Lululemon

Oak HQ
Toronto, ON · ET (UTC-5)
14+ years experience
University of Toronto
English
Hiring
Messaging unavailable

Overview

Head of Design at Oak HQ, focused on service design. Brought the service design flows to WCAG 2.2 AA. Cut support tickets about service design by 32% with clearer copy and states. Before that: Lululemon and Accenture. Trail runner and occasional climber.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about service design
  • Working sessions on journey mapping
Please don't message about
  • Generic networking requests
  • Unpaid design tests

Replies between meetings, usually same day

Skills
service designoperationsworkshopsjourney mapping
HiringHiring for a role
closes in 3 months

Building out service design at Oak HQ: UX researchers wanted in Toronto

Role
UX researcher
Level
Senior
Type
Full-time
Work mode
Remote within country
Compensation
$121k-$188k + equity
Team
Service design, 4 people
Start
Within a month
Must have
A portfolio of shipped product work Comfort working directly with engineers Good judgment about what not to build
Process
Decision within 10 days

Comp C$146k-C$210k. We decide within ten days. Message me with one thing you shipped that you're proud of.

Toronto, ON · remote OKjourney mappingoperationsservice design
Open

Experience

  1. Head of Design
    Mar 2023 - Present
    Oak HQ · 3 yr 7 mo · Full-time · Toronto, ON
    • Cut support tickets about service design by 25% with clearer copy and states.
    • Ran 38 usability sessions and turned them into a research repository.
  2. Staff Product Designer
    Dec 2020 - Mar 2023
    Lululemon · 2 yr 3 mo · Full-time · Toronto, ON
    • Ran 106 usability sessions and turned them into a research repository.
    • Brought the service design flows to WCAG 2.2 AA.
  3. Staff Product Designer
    Jul 2018 - Dec 2020
    Accenture · 2 yr 5 mo · Full-time · Toronto, ON
    • Built a component library 40 engineers ship with every day.
  4. Senior Product Designer
    Dec 2014 - Apr 2018
    Cohere · 3 yr 4 mo · Full-time · Toronto, ON
    • Shipped the service design redesign that lifted task completion 36%.
    • Cut support tickets about service design by 32% with clearer copy and states.
  5. UX Researcher
    Feb 2013 - Dec 2014
    Accenture · 1 yr 10 mo · Full-time · Toronto, ON
    • Built a component library 36 engineers ship with every day.
    • Cut support tickets about service design by 45% with clearer copy and states.

References

No references yet.

Education

  1. University of Toronto
    BASc, Psychology
    2000 - 2004

Details

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