Nisha Aarti Bhide

S

Staff Product Designer at SAP · Service design · service design, workshops

SAP
Mumbai, India · IST (UTC+5:30)
11+ years experience
ISB Hyderabad
English, Hindi, Marathi
Open to work
Messaging unavailable

Overview

I work on service design at SAP in Mumbai. Brought the service design flows to WCAG 2.2 AA. Most at home with operations and journey mapping. Volunteer coding coach for school students.

Good reasons to reach out
  • Roles in service design
  • Second opinions on workshops decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • Agency or outsourcing pitches
Skills
operationsjourney mappinginterviewsworkshopsservice design
Open to workLooking for a role
closes in 3 months

Next role: Product Designer in marketplaces, Mumbai or hybrid

Target roles
Product Designer
Level
Mid
Industries
B2B SaaS, Consumer apps
Work mode
Remote
Available
30 days notice
Work authorization
Indian citizen
What I'm looking for
Scope to lead service design work, with a manager who gives direct feedback.
Not interested in
Crypto

11 years in service design. Strongest at interviews and workshops. Serving notice now.

Mumbai, India · remote OKinterviewsoperationsworkshops
Open

Experience

  1. Staff Product Designer
    Aug 2023 - Present
    SAP · 3 yr 2 mo · Contract · Mumbai, India
    • Shipped the service design redesign that lifted task completion 28%.
    • Ran 54 usability sessions and turned them into a research repository.
    • Brought the service design flows to WCAG 2.2 AA.
  2. Senior Product Designer
    Nov 2021 - Aug 2023
    Airtel · 1 yr 9 mo · Full-time · Mumbai, India
    • Cut support tickets about service design by 54% with clearer copy and states.
  3. Senior Product Designer
    Apr 2019 - Nov 2021
    JPMorgan Chase · 2 yr 7 mo · Full-time · Mumbai, India
    • Shipped the service design redesign that lifted task completion 22%.
    • Ran 41 usability sessions and turned them into a research repository.
  4. UX Researcher
    Nov 2015 - Apr 2019
    Atlassian · 3 yr 5 mo · Full-time · Mumbai, India
    • Built a component library 82 engineers ship with every day.
    • Shipped the service design redesign that lifted task completion 20%.

References

No references yet.

Education

  1. ISB Hyderabad
    MBA, Business Administration
    2017 - 2019
  2. PSG College of Technology
    B.E., Industrial Design
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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