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Paola Echeverri

Sample profile

Senior Program Manager at Cemex | ex-Google

Works at
Cemex
Location
Bogotá, Colombia · COT (UTC-5)
Experience
8+ years experience
Education
IESE
Languages
English, Spanish
Open to work
Message Connect

Overview

I've spent 8 years on customer operations - first at Konfío, now at Cemex. Cut cost per order by 36% with routing and staffing changes. Board games, hiking, and terrible puns.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects
  • Offshore staffing offers

Fastest replies in the morning

Skills
Zendeskautomationqualitycustomer supportworkforce planning
Open to workLooking for a role
closes in 3 months

Lead Program Manager roles in food delivery - Bogotá or remote

Target roles
Lead Program Manager
Level
Senior
Industries
Developer tools, E-commerce
Work mode
On-site
Available
90 days notice
Work authorization
Authorized to work in Colombia
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Night shifts

8 years in customer operations. Strongest at automation and workforce planning. Can start in about six weeks.

Bogotá, Colombiaworkforce planningautomationquality
Open

Experience

  1. Senior Program Manager
    Jun 2022 - Present
    Cemex · 4 yr 5 mo · Full-time · Bogotá, Colombia
    • Launched operations in 14 cities.
    • Cut cost per order by 40% with routing and staffing changes.
    • Brought support first-response time from 9 hours to under 1.
  2. Operations Associate
    Jan 2020 - Mar 2022
    Google · 2 yr 2 mo · Full-time · Bogotá, Colombia
    • Secured 7 payments licences.
    • Negotiated 142 commercial agreements a year.
  3. Operations Associate
    Oct 2018 - Jan 2020
    Konfío · 1 yr 3 mo · Full-time · Bogotá, Colombia
    • Built the privacy programme for launches in 14 countries.
    • Negotiated 548 commercial agreements a year.

References

No references yet.

Education

  1. IESE
    MBA, Business Administration
    2018 - 2020
  2. Insper
    Economia, Business Administration
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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