Pavan Hari Murugan

S

Director of Operations at Ashford Health · Marketplace operations

Ashford Health
Bengaluru, India · IST (UTC+5:30)
14+ years experience
NIT Surathkal
English, Hindi, Kannada
Hiring
Messaging unavailable

Overview

Currently at Ashford Health, where I lead marketplace operations with a team of 12. Launched operations in 22 cities. Cut cost per order by 24% with routing and staffing changes. Before that: Salesforce and TCS. Most at home with city launches and supply growth. I mentor first-time managers when I can.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Second opinions on unit economics decisions
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Fastest replies in the morning

Skills
unit economicscity launchessupply growth
HiringHiring for a role
closes in 3 months

Hiring a staff program manager for the marketplace ops team - Bengaluru or remote

Role
Staff program manager
Level
Staff / Principal
Type
Full-time
Work mode
Remote
Compensation
₹36-90 LPA
Team
Marketplace ops, 11 people
Start
Within a month
Must have
Campaigns you can show results for Strong writing Comfort with ambiguity
Process
Intro call, technical deep dive, team chat

Comp ₹32-76 LPA. We decide within ten days. Message me with one thing you shipped that you're proud of.

Bengaluru, India · remote OKcity launchesunit economicssupply growth
Open

Experience

  1. Director of Operations
    Jan 2024 - Present
    Ashford Health · 2 yr 9 mo · Full-time · Bengaluru, India
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 19% with routing and staffing changes.
    • Brought support first-response time from 18 hours to under 2.
  2. Program Manager
    Mar 2022 - Jan 2024
    Salesforce · 1 yr 10 mo · Full-time · Bengaluru, India
    • Brought support first-response time from 11 hours to under 1.
  3. Senior Program Manager
    Aug 2018 - Mar 2022
    TCS · 3 yr 7 mo · Full-time · Bengaluru, India
    • Cut cost per order by 27% with routing and staffing changes.
  4. Program Manager
    Jun 2015 - Jun 2018
    Tech Mahindra · 3 yr · Full-time · Bengaluru, India
    • Launched operations in 28 cities.
  5. Operations Associate
    Jul 2012 - Jun 2015
    Hindustan Unilever · 2 yr 11 mo · Full-time · Bengaluru, India
    • Negotiated 113 commercial agreements a year.
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. NIT Surathkal
    B.Tech, Economics
    2002 - 2006

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