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Pawel Dvorak

Operations Manager, BMW Group — Zendesk · automation · customer support

Prague, CzechiaBMW GroupKU Leuven
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Open to

Co-foundercloses in 3 months
Looking for a commercial co-founder for field-service scheduling for property managers

I bring 5 years of customer operations (currently BMW Group). Ideally you've built ML systems in production. Have a working prototype and design partners.

Prague, Czechia · Remote OKzendeskautomationquality

About

Currently at BMW Group, where I lead customer operations with a team of 55. Cut cost per order by 21% with routing and staffing changes. Open-source contributor on weekends.

Skills
qualityautomationZendeskworkforce planningcustomer support

Experience

  1. BM
    Operations Manager
    BMW Group
    Apr 2022 – Present · 4 yr 6 mo · Prague, Czechia

Education

  1. KU Leuven
    MSc, Business Administration
    2020 – 2022
  2. University of Amsterdam
    BSc, Business Administration
    2017 – 2020

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