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Overview
I work on technical program management at Dream11 in Mumbai. Launched operations in 15 cities. Before that: TCS and ICICI Bank. Chess on lunch breaks.
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Skills
roadmappingprogram managementcross-team deliveryrisk management
Experience
- Program ManagerOct 2024 - PresentDream11 · 2 yr 1 mo · Contract · Mumbai, India
- Cut cost per order by 29% with routing and staffing changes.
- Rebuilt the planning process the company still runs every quarter.
- Brought support first-response time from 28 hours to under 2.
- Operations AssociateMay 2022 - Sep 2024TCS · 2 yr 4 mo · Full-time · Mumbai, India
- Secured 7 payments licences.
- Negotiated 332 commercial agreements a year.
- Operations AssociateDec 2020 - May 2022ICICI Bank · 1 yr 5 mo · Full-time · Mumbai, India
- Built the privacy programme for launches in 9 countries.
- Operations AssociateOct 2019 - Dec 2020Kotak Mahindra Bank · 1 yr 2 mo · Full-time · Mumbai, India
- Secured 8 payments licences.
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Education
- BITS PilaniB.E., Industrial Engineering2014 - 2018
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