Priscilla Ansah

Senior Program Manager at Access Bank | ex-Meta

Access Bank

Accra, Ghana · GMT (UTC+0)

8+ years experience

GIBS

English, Twi

Messaging unavailable

Overview

I've spent 8 years on customer operations - first at Standard Bank, now at Access Bank. Brought support first-response time from 23 hours to under 2. Most at home with Zendesk and workforce planning. I read too many books about cities.

Good reasons to reach out

Thoughtful intros to people in my field
Second opinions on automation decisions
Working sessions on Zendesk

Please don't message about

SEO and link-building offers
Courses and coaching offers
Offshore staffing offers

Fastest replies in the morning

Skills

qualityZendeskworkforce planningautomationcustomer support

Experience

Senior Program Manager
Nov 2022 - Present
Access Bank · 3 yr 11 mo · Full-time · Accra, Ghana
- Ran the support program across 24 teams to launch on schedule.
- Launched operations in 10 cities.
- Cut cost per order by 25% with routing and staffing changes.
Operations Associate
Nov 2019 - Nov 2022
Meta · 3 yr · Full-time · Accra, Ghana
- Secured 3 payments licences.
Operations Associate
Oct 2018 - Nov 2019
Standard Bank · 1 yr 1 mo · Full-time · Accra, Ghana
- Secured 2 payments licences.

References

No references yet.

Education

GIBS
MBA, Business Administration
2018 - 2020
University of Nigeria, Nsukka
BEng, Economics
2013 - 2017

Details

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What they are targeting for their next role.

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