Rahul Manoj Krishnan

S

Chief of Staff, Oak Labs - Zendesk · workforce planning · customer support

Oak Labs
Chennai, India · IST (UTC+5:30)
14+ years experience
IIM Lucknow
English, Hindi, Tamil
Open to work
Messaging unavailable

Overview

Chief of Staff at Oak Labs, focused on customer operations. Launched operations in 7 cities. Cut cost per order by 39% with routing and staffing changes. Before that: Airtel and Hindustan Unilever. Most at home with quality and automation.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
  • Questions about customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Generic networking requests

Usually replies within a day

Skills
workforce planningqualityZendeskautomationcustomer support
Open to workLooking for a role
closes in 3 months

Lead Chief of Staff roles in marketplaces - Chennai or remote

Target roles
Lead Chief of Staff
Level
Staff / Principal
Industries
AI infrastructure, E-commerce
Work mode
Remote
Available
60 days notice
Work authorization
Indian citizen
What I'm looking for
Hands-on work on Zendesk with room to mentor.
Not interested in
Pure people management

14 years in customer operations. Strongest at quality and customer support. Available immediately.

Chennai, Indiaqualityautomationworkforce planning
Open

Experience

  1. Chief of Staff
    Nov 2022 - Present
    Oak Labs · 3 yr 11 mo · Full-time · Chennai, India
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 17 hours to under 2.
  2. Operations Associate
    Aug 2019 - Nov 2022
    Airtel · 3 yr 3 mo · Full-time · Chennai, India
    • Secured 4 payments licences.
  3. Operations Associate
    Jan 2018 - Aug 2019
    Hindustan Unilever · 1 yr 7 mo · Contract · Chennai, India
    • Negotiated 578 commercial agreements a year.
    • Secured 7 payments licences.
  4. Operations Associate
    Feb 2015 - Jan 2018
    Uber · 2 yr 11 mo · Full-time · Chennai, India
    • Built the privacy programme for launches in 30 countries.
    • Secured 3 payments licences.
  5. Operations Associate
    Oct 2012 - Feb 2015
    Larsen & Toubro · 2 yr 4 mo · Contract · Chennai, India
    • Built the privacy programme for launches in 22 countries.

References

No references yet.

Education

  1. IIM Lucknow
    MBA, Business Administration
    2014 - 2016
  2. Symbiosis International University
    BBA, Operations Research
    2007 - 2011

Details

Compensation expectations
What they are targeting for their next role.
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