Raquel Laura Martin

S

Program Manager at Brightline Financial · strategy, process design

Brightline Financial
Lisbon, Portugal · WET (UTC+0)
8+ years experience
Stockholm School of Economics
English, Portuguese
Open to work
Messaging unavailable

Overview

8 years in operations, the last 3 at Brightline Financial, where I work on the bizops team. Launched operations in 19 cities. Cut cost per order by 32% with routing and staffing changes. Home cook with strong opinions about biryani.

Good reasons to reach out
  • Roles in business operations
  • Second opinions on business operations decisions
  • Questions about business operations
Please don't message about
  • Agency or outsourcing pitches
  • Crypto token projects
  • SEO and link-building offers

Replies on weekday evenings

Skills
strategyprocess designvendor managementbusiness operations
Open to workLooking for a role
closes in 3 months

Program Manager roles in marketplaces - Lisbon or remote

Target roles
Program Manager
Level
Mid
Industries
E-commerce, Logistics
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Portugal
What I'm looking for
Early-stage company (seed) where business operations is core to the product.
Not interested in
Crypto

8 years in business operations. Strongest at business operations and vendor management. Available from next month.

Lisbon, Portugal · remote OKbusiness operationsprocess designstrategy
Open

Experience

  1. Program Manager
    Jun 2023 - Present
    Brightline Financial · 3 yr 4 mo · Full-time · Lisbon, Portugal
    • Brought support first-response time from 20 hours to under 2.
    • Launched operations in 6 cities.
    • Ran the bizops program across 22 teams to launch on schedule.
  2. Operations Associate
    Dec 2021 - Jun 2023
    Wolt · 1 yr 6 mo · Full-time · Lisbon, Portugal
    • Negotiated 476 commercial agreements a year.
    • Built the privacy programme for launches in 16 countries.
  3. Operations Associate
    Jan 2019 - Dec 2021
    Wise · 2 yr 11 mo · Full-time · Lisbon, Portugal
    • Negotiated 246 commercial agreements a year.

References

No references yet.

Education

  1. Stockholm School of Economics
    MSc, Business Administration
    2017 - 2019
  2. École Polytechnique
    Ingénieur, Business Administration
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
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