Riya Sana Shah

S

Solutions Engineer at Unilever | ex-Monzo

Unilever
London, UK · GMT (UTC+0)
7+ years experience
Trinity College Dublin
English
Open to work
Messaging unavailable

Overview

8 years in customer success, the last 3 at Unilever, where I work on the solutions team. Kept net revenue retention above 119% on a $18 million book. Cut churn on the solutions book from 16% to 4%. Board member at a local non-profit.

Good reasons to reach out
  • Roles in solutions engineering
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Offshore staffing offers

Replies between meetings, usually same day

Skills
solutions engineeringtechnical discoveryintegrationsSQLdemos
Open to workLooking for a role
closes in 3 months

Solutions Engineer roles in biotech - London or remote

Target roles
Solutions Engineer
Level
Mid
Industries
Consumer apps, B2B SaaS
Work mode
Hybrid
Available
60 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
Early-stage company (seed) where solutions engineering is core to the product.
Not interested in
Contract-only roles

8 years in solutions engineering. Strongest at integrations and SQL. Available from next month.

London, UKsolutions engineeringintegrationstechnical discovery
Open

Experience

  1. Solutions Engineer
    Sep 2023 - Present
    Unilever · 3 yr 1 mo · Contract · London, UK
    • Onboarded 108 enterprise customers.
    • Kept net revenue retention above 114% on a $24 million book.
  2. Customer Success Manager
    Apr 2021 - Sep 2023
    Monzo · 2 yr 5 mo · Full-time · London, UK
    • Onboarded 139 enterprise customers.
    • Kept net revenue retention above 133% on a $40 million book.
  3. Customer Success Manager
    May 2019 - Feb 2021
    Revolut · 1 yr 9 mo · Full-time · London, UK
    • Onboarded 103 enterprise customers.

References

No references yet.

Education

  1. Trinity College Dublin
    BA, Computer Science
    2015 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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