Ross Jackson

Overview

Staff Product Designer at Dovetail Health, focused on mobile design. Built a component library 58 engineers ship with every day. Ran 80 usability sessions and turned them into a research repository. I write short fiction no one reads.

Replies on weekends

Experience

1. Staff Product Designer

   May 2023 - Present
   Dovetail Health · 3 yr 5 mo · Full-time · Edinburgh, UK
   • Ran 53 usability sessions and turned them into a research repository.
   • Cut support tickets about mobile by 53% with clearer copy and states.
   • Built a component library 82 engineers ship with every day.
2. Senior Product Designer

   Aug 2021 - May 2023
   Lloyds Banking Group · 1 yr 9 mo · Full-time · Edinburgh, UK
   • Brought the mobile flows to WCAG 2.2 AA.
   • Built a component library 29 engineers ship with every day.
3. Product Designer

   Apr 2020 - Aug 2021
   Microsoft · 1 yr 4 mo · Full-time · Edinburgh, UK
   • Ran 84 usability sessions and turned them into a research repository.
   • Cut support tickets about mobile by 40% with clearer copy and states.
4. UX Researcher

   Jan 2017 - Jan 2020
   Ocado · 3 yr · Full-time · Edinburgh, UK
   • Brought the mobile flows to WCAG 2.2 AA.

No references yet.

Education

1. London Business School

   MBA, Business Administration
   2019 - 2021
2. Durham University

   BA, Human-Computer Interaction
   2012 - 2015