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Saurabh Apte

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Senior Program Manager, Microsoft - Zendesk · customer support · quality

Works at
Microsoft
Location
Mumbai, India · IST (UTC+5:30)
Experience
6+ years experience
Education
IIT Bombay IDC
Languages
English, Hindi, Marathi
Advising
Message Connect

Overview

Based in Mumbai. I work on customer operations at Microsoft. Rebuilt the planning process the company still runs every quarter. Previously at Boston Consulting Group. Most at home with vendor management and customer support. Trail runner and occasional climber.

Good reasons to reach out
  • Advice on customer operations
  • Questions about customer operations
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Crypto token projects

Replies within two days

Skills
vendor managementcustomer supportqualityZendesk
AdvisingOpen to advising
closes in 3 months

Office hours for new chiefs of staff: customer operations and vendor management

Topics
customer operations, Zendesk, customer support
Format
Formal advisor role
Terms
Equity
Capacity
A few async reviews a month
Best for
Seed to Series A teams

6 years of customer operations. Can review plans, decks and hiring loops.

Mumbai, Indiazendeskqualitycustomer support
Open

Experience

  1. Senior Program Manager
    Oct 2023 - Present
    Microsoft · 3 yr 1 mo · Full-time · Mumbai, India
    • Cut cost per order by 17% with routing and staffing changes.
    • Ran the support program across 24 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Associate
    Feb 2021 - Oct 2023
    Boston Consulting Group · 2 yr 8 mo · Full-time · Mumbai, India
    • Secured 3 payments licences.
    • Built the privacy programme for launches in 25 countries.

References

No references yet.

Education

  1. IIT Bombay IDC
    M.Des, Industrial Engineering
    2020 - 2022
  2. IIT Kharagpur
    B.Tech, Industrial Engineering
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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