Scott Zimmerman

Overview

Design Manager at Unity Robotics, focused on service design. Shipped the service design redesign that lifted task completion 22%. Most at home with service design and journey mapping. Big believer in written communication.

Fastest replies in the morning

Experience

1. Design Manager

   Feb 2024 - Present
   Unity Robotics · 2 yr 8 mo · Full-time · Austin, TX
   • Brought the service design flows to WCAG 2.2 AA.
   • Built a component library 51 engineers ship with every day.
   • Cut support tickets about service design by 43% with clearer copy and states.
2. Senior Product Designer

   Jul 2022 - Feb 2024
   Boston Consulting Group · 1 yr 7 mo · Full-time · Austin, TX
   • Built a component library 37 engineers ship with every day.
   • Brought the service design flows to WCAG 2.2 AA.
3. UX Researcher

   Apr 2019 - Jul 2022
   Robinhood · 3 yr 3 mo · Contract · Austin, TX
   • Brought the service design flows to WCAG 2.2 AA.
4. UX Researcher

   Sep 2017 - Jan 2019
   Verizon · 1 yr 4 mo · Full-time · Austin, TX
   • Brought the service design flows to WCAG 2.2 AA.
5. Product Designer

   Oct 2014 - Sep 2017
   ServiceNow · 2 yr 11 mo · Full-time · Austin, TX
   • Shipped the service design redesign that lifted task completion 31%.
   • Brought the service design flows to WCAG 2.2 AA.

Projects

No references yet.

Education

1. Carnegie Mellon University

   BS, Interaction Design
   2008 - 2012