Sebastian Echeverri

S

Senior Customer Success Manager at Clip | ex-PagSeguro

Clip
Santiago, Chile · CLT (UTC-4)
7+ years experience
Fundação Getulio Vargas
English, Spanish
Messaging unavailable

Overview

Currently at Clip, where I work on enterprise onboarding. Kept net revenue retention above 123% on a $16 million book. Onboarded 150 enterprise customers. Into vintage synthesizers.

Good reasons to reach out
  • Second opinions on Gainsight decisions
  • Working sessions on account management
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
Skills
account managementproject managementimplementationGainsight

Experience

  1. Senior Customer Success Manager
    Jan 2024 - Present
    Clip · 2 yr 9 mo · Full-time · Santiago, Chile
    • Cut churn on the onboarding book from 14% to 7%.
    • Kept net revenue retention above 127% on a $4 million book.
  2. Solutions Engineer
    Jan 2022 - Jan 2024
    PagSeguro · 2 yr · Full-time · Santiago, Chile
    • Onboarded 79 enterprise customers.
    • Kept net revenue retention above 119% on a $30 million book.
  3. Customer Success Manager
    May 2019 - Jan 2022
    Stone · 2 yr 8 mo · Full-time · Santiago, Chile
    • Kept net revenue retention above 114% on a $15 million book.

References

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Education

  1. Fundação Getulio Vargas
    Administração, Communications
    2014 - 2018

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