Shirin Chishti

S

Senior Product Designer, Microsoft - workshops · operations · service design

Microsoft
Chennai, India · IST (UTC+5:30)
6+ years experience
Symbiosis International University
English, Hindi, Tamil
Advising
Messaging unavailable

Overview

I work on service design at Microsoft in Chennai. Brought the service design flows to WCAG 2.2 AA. Coffee nerd.

Good reasons to reach out
  • Advice on service design
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Offshore staffing offers
  • Generic networking requests

Prefers short, specific messages

Skills
operationsworkshopsjourney mappingservice design
AdvisingOpen to advising
closes in 3 months

Office hours for first design hires: service design and journey mapping

Topics
service design, workshops, journey mapping
Format
Calls
Terms
Open to discuss
Capacity
Two calls a month
Best for
First-time founders

6 years of service design. Small equity or paid hours - flexible.

Chennai, Indiaservice designjourney mappingworkshops
Open

Experience

  1. Senior Product Designer
    Feb 2025 - Present
    Microsoft · 1 yr 8 mo · Full-time · Chennai, India
    • Ran 87 usability sessions and turned them into a research repository.
    • Brought the service design flows to WCAG 2.2 AA.
  2. UX Researcher
    Nov 2021 - Jan 2025
    Persistent Systems · 3 yr 2 mo · Full-time · Chennai, India
    • Ran 110 usability sessions and turned them into a research repository.
  3. UX Researcher
    Jul 2020 - Aug 2021
    Intel · 1 yr 1 mo · Full-time · Chennai, India
    • Brought the service design flows to WCAG 2.2 AA.
    • Cut support tickets about service design by 41% with clearer copy and states.

Projects

Write-up: service design in practice
2025

A long-form guide to service design for people starting out.

Side project: a reading list app
2022

Built with operations and journey mapping. 218 people used it last year.

References

No references yet.

Education

  1. Symbiosis International University
    BBA, Interaction Design
    2016 - 2020

Details

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