Shreyasi Anwesha Nandi

S

Program Manager at Tech Mahindra · Customer operations · customer support, Zendesk

Tech Mahindra
Kolkata, India · IST (UTC+5:30)
4+ years experience
NID Ahmedabad
English, Hindi, Bengali
Messaging unavailable

Overview

Program Manager at Tech Mahindra, focused on customer operations. Rebuilt the planning process the company still runs every quarter. Most at home with quality and Zendesk. I read too many books about cities.

Good reasons to reach out
  • Second opinions on customer support decisions
  • Working sessions on automation
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  • Courses and coaching offers
  • Crypto token projects

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Skills
Zendeskautomationqualitycustomer support

Experience

  1. Program Manager
    May 2022 - Present
    Tech Mahindra · 4 yr 5 mo · Full-time · Kolkata, India
    • Ran the support program across 15 teams to launch on schedule.
    • Brought support first-response time from 17 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.

References

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Education

  1. NID Ahmedabad
    B.Des, Mechanical Engineering
    2016 - 2020

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