Simone Maya Taylor

S

Director of Operations at Delta Logistics · Customer operations

Delta Logistics
New York, NY · ET (UTC-5)
11+ years experience
Booth School of Business
English
HiringCo-founder
Messaging unavailable

Overview

I lead customer operations at Delta Logistics in New York. Cut cost per order by 31% with routing and staffing changes. Brought support first-response time from 22 hours to under 2. Most at home with Zendesk and quality.

Good reasons to reach out
  • People who want to build this with me
  • Candidates for the role I'm hiring for
  • Questions about customer operations
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects
  • Agency or outsourcing pitches
Skills
customer supportworkforce planningqualityZendeskautomation
HiringHiring for a role
closes in 3 months

3 program manager roles open on the support team in New York

Role
Program manager
Level
Mid
Type
Full-time
Work mode
Remote within country
Compensation
$129k-$182k
Team
Support, 15 people
Start
Within a month
Must have
Has run operations at a similar scale Comfortable with numbers and process Ownership of something end to end
Process
Two interviews and a paid trial day

Comp $175k-$233k. Four conversations, no take-home. Message me with one thing you shipped that you're proud of.

New York, NYcustomer supportzendeskquality
Open
Co-founderLooking for a co-founder
closes in 3 months

Need an ML-focused co-founder: clinical documentation in India and SEA

The idea
Need an ML-focused co-founder: clinical documentation in India and SEA
Stage
Prototype
I bring
9 years in customer operations
Looking for
Operator who has scaled a team
Commitment
Part-time to start
Location
New York or remote

I bring 15 years of customer operations (currently Delta Logistics). Ideally you've led a design team. Full-time from day one.

New York, NYautomationworkforce planningquality
Open

Experience

  1. Director of Operations
    Sep 2024 - Present
    Delta Logistics · 2 yr 1 mo · Full-time · New York, NY
    • Launched operations in 23 cities.
    • Ran the support program across 21 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  2. Senior Program Manager
    Oct 2021 - Sep 2024
    Starbucks · 2 yr 11 mo · Full-time · New York, NY
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Manager
    Nov 2018 - Oct 2021
    Pinterest · 2 yr 11 mo · Full-time · New York, NY
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 40% with routing and staffing changes.
  4. Operations Associate
    Sep 2017 - Nov 2018
    Wells Fargo · 1 yr 2 mo · Full-time · New York, NY
    • Negotiated 151 commercial agreements a year.
    • Secured 3 payments licences.
  5. Operations Associate
    Jan 2016 - Sep 2017
    Meta · 1 yr 8 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 21 countries.

References

No references yet.

Education

  1. Booth School of Business
    MBA, Business Administration
    2015 - 2017
  2. Columbia University
    BA, Economics
    2007 - 2011

Details

Compensation expectations
What they are targeting for their next role.
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Direct email and a scheduling link.
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