Siti Zainal

S

Chief of Staff at Karma Ops · Customer operations

Karma Ops
Kuala Lumpur, Malaysia · MYT (UTC+8)
12+ years experience
Waseda University
English, Malay
Open to work
Messaging unavailable

Overview

I've spent 13 years on customer operations - first at Standard Chartered, now at Karma Ops. Ran the support program across 18 teams to launch on schedule. Launched operations in 25 cities. Plant-based cook and baker.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • Offshore staffing offers
  • Crypto token projects

Answers in batches on Fridays

Skills
Zendeskcustomer supportautomationqualityworkforce planningprogram management
Open to workLooking for a role
closes in 3 months

Open to Chief of Staff roles at pre-seed B2B SaaS companies

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Logistics, Developer tools
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in Malaysia
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Crypto

13 years in customer operations. Strongest at program management and automation. Open to the right conversation.

Kuala Lumpur, Malaysiazendeskautomationprogram management
Open

Experience

  1. Chief of Staff
    Aug 2024 - Present
    Karma Ops · 2 yr 2 mo · Full-time · Kuala Lumpur, Malaysia
    • Ran the support program across 22 teams to launch on schedule.
    • Launched operations in 9 cities.
  2. Operations Manager
    Jul 2022 - Aug 2024
    OCBC · 2 yr 1 mo · Full-time · Kuala Lumpur, Malaysia
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Associate
    Mar 2021 - Jul 2022
    Standard Chartered · 1 yr 4 mo · Full-time · Kuala Lumpur, Malaysia
    • Secured 6 payments licences.
    • Negotiated 183 commercial agreements a year.
  4. Operations Associate
    Jun 2017 - Mar 2021
    Lenovo · 3 yr 9 mo · Full-time · Kuala Lumpur, Malaysia
    • Negotiated 174 commercial agreements a year.
    • Built the privacy programme for launches in 6 countries.
  5. Operations Associate
    Dec 2014 - Jun 2017
    Standard Chartered · 2 yr 6 mo · Full-time · Kuala Lumpur, Malaysia
    • Negotiated 522 commercial agreements a year.
    • Secured 5 payments licences.

References

No references yet.

Education

  1. Waseda University
    BA, Operations Research
    2008 - 2012

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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