Son Trinh

Senior Program Manager at Maple Studio · Customer operations

Maple Studio

Ho Chi Minh City, Vietnam · ICT (UTC+7)

9+ years experience

INSEAD Singapore

English, Vietnamese

Messaging unavailable

Overview

Based in Ho Chi Minh City. I work on customer operations at Maple Studio. Launched operations in 4 cities. Ran the support program across 6 teams to launch on schedule. Into vintage synthesizers.

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Slower in the last week of each quarter

Skills

Zendeskcustomer supportworkforce planningqualityautomation

Experience

Senior Program Manager
Feb 2024 - Present
Maple Studio · 2 yr 8 mo · Full-time · Ho Chi Minh City, Vietnam
- Brought support first-response time from 25 hours to under 2.
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 21 cities.
Program Manager
Aug 2020 - Feb 2024
Maybank · 3 yr 6 mo · Contract · Ho Chi Minh City, Vietnam
- Launched operations in 10 cities.
Operations Associate
Jun 2017 - Apr 2020
Kakao · 2 yr 10 mo · Full-time · Ho Chi Minh City, Vietnam
- Built the privacy programme for launches in 17 countries.

References

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Education

INSEAD Singapore
MBA, Business Administration
2021 - 2023
University of Hong Kong
BSc, Industrial Engineering
2013 - 2017

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