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Spencer Walsh

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Head of Design, Maple Commerce - jobs to be done · user research · usability testing

Works at
Maple Commerce
Location
Austin, TX · CT (UTC-6)
Experience
9+ years experience
Education
Ohio State University
Languages
English
Hiring
Message Connect

Overview

21 years in product design, the last 1 at Maple Commerce, where I lead the research team. Shipped the research redesign that lifted task completion 15%. Before that: Boeing and Expedia Group. Most at home with jobs to be done and user research.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Working sessions on user research
  • Questions about user research
Please don't message about
  • Crypto token projects
  • Courses and coaching offers

Usually replies within a day

Skills
user researchjobs to be donesynthesisusability testing
HiringHiring for a role
closes in 3 months

Building out research at Maple Commerce: product designers wanted in Austin

Role
Product designer
Level
Mid
Type
Full-time
Work mode
Hybrid
Compensation
$141k-$195k + equity
Team
Research, 15 people
Start
As soon as possible
Must have
A portfolio of shipped product work Comfort working directly with engineers Ownership of something end to end
Process
3 conversations, no take-home

Comp $160k-$280k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Austin, TX · remote OKjobs to be doneuser researchusability testing
Open

Experience

  1. Head of Design
    Mar 2026 - Present
    Maple Commerce · 8 mo · Full-time · Austin, TX
    • Built a component library 81 engineers ship with every day.
    • Cut support tickets about research by 37% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 22%.
  2. UX Researcher
    Mar 2024 - Mar 2026
    Boeing · 2 yr · Full-time · Austin, TX
    • Built a component library 53 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 38%.
  3. Director of Design
    Jul 2022 - Nov 2023
    Expedia Group · 1 yr 4 mo · Full-time · Austin, TX
    • Cut support tickets about research by 40% with clearer copy and states.
  4. Director of Design
    May 2021 - Jul 2022
    Bain & Company · 1 yr 2 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 14%.
  5. Product Designer
    Dec 2017 - Feb 2021
    Wells Fargo · 3 yr 2 mo · Full-time · Austin, TX
    • Built a component library 67 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 38%.

Projects

Open-source jobs to be done toolkit
2024

A small library for user research that 851 developers star on GitHub.

Conference talk: lessons from research
2022

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Ohio State University
    BA, Psychology
    2001 - 2005

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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