Tanvi Tanvi Mathur
SOperations Manager at Fairway Technologies · quality, workforce planning
- Fairway Technologies
- New Delhi, India · IST (UTC+5:30)
- 6+ years experience
- ISB Hyderabad
- English, Hindi
Messaging unavailable
Overview
Operations Manager at Fairway Technologies, focused on customer operations. Launched operations in 5 cities. Ran the support program across 25 teams to launch on schedule. Previously at Atlassian. Most at home with quality and automation.
Good reasons to reach out
- Questions about customer operations
- Working sessions on quality
- Thoughtful intros to people in my field
Please don't message about
- Agency or outsourcing pitches
- Unpaid work or spec projects
- Courses and coaching offers
Slower in the last week of each quarter
Skills
automationcustomer supportZendeskqualityworkforce planning
Experience
- Operations ManagerOct 2022 - PresentFairway Technologies · 4 yr · Full-time · New Delhi, India
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 19 cities.
- Cut cost per order by 30% with routing and staffing changes.
- Operations AssociateOct 2020 - Oct 2022Atlassian · 2 yr · Full-time · New Delhi, India
- Secured 6 payments licences.
References
No references yet.
Education
- ISB HyderabadMBA, Business Administration2019 - 2021
- Anna UniversityB.E., Economics2015 - 2019
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
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