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Taylor Monique Hayes

Implementation Lead at Etsy | ex-American Express

San Francisco, CAEtsyPrinceton University

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Open to workcloses in 3 months

Senior Implementation Lead roles in climate tech - San Francisco or remote

9 years in enterprise onboarding. Strongest at APIs and implementation. Can start in about six weeks.

San Francisco, CAimplementationproject managementgainsight

About

Currently at Etsy, where I work on enterprise onboarding. Onboarded 34 enterprise customers. Most at home with project management and APIs. Weekend cricket, weekday chai.

Skills

Gainsightproject managementAPIsimplementation

Experience

ET
Implementation Lead
Etsy
Dec 2023 - Present · 2 yr 10 mo · San Francisco, CA
AM
Customer Success Manager
American Express
Mar 2020 - Dec 2023 · 3 yr 9 mo · San Francisco, CA
BA
Customer Success Manager
Bank of America
Aug 2018 - Mar 2020 · 1 yr 7 mo · San Francisco, CA
GO
Customer Success Manager
Google
Oct 2017 - Aug 2018 · 10 mo · San Francisco, CA

Education

Princeton University
AB, Communications
2012 - 2016

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