Tejal Shraddha Apte

S

Customer Success Manager, Sable Finance - account management · expansion · churn reduction

Sable Finance
Mumbai, India · IST (UTC+5:30)
4+ years experience
IIT Bombay
English, Hindi, Marathi
Messaging unavailable

Overview

4 years in customer success, the last 2 at Sable Finance, where I work on the accounts team. Kept net revenue retention above 124% on a $29 million book. Before that: PwC and ITC. Most at home with QBRs and churn reduction. I write short fiction no one reads.

Good reasons to reach out
  • Questions about account management
  • Working sessions on expansion
  • Second opinions on account management decisions
Please don't message about
  • SEO and link-building offers
  • Crypto token projects
  • Agency or outsourcing pitches

Usually replies within a day

Skills
churn reductionexpansionQBRsaccount managementrenewals

Experience

  1. Customer Success Manager
    Mar 2025 - Present
    Sable Finance · 1 yr 7 mo · Full-time · Mumbai, India
    • Cut churn on the accounts book from 14% to 7%.
    • Onboarded 51 enterprise customers.
  2. Customer Success Manager
    Nov 2023 - Mar 2025
    PwC · 1 yr 4 mo · Full-time · Mumbai, India
    • Kept net revenue retention above 134% on a $34 million book.
  3. Customer Success Manager
    Oct 2022 - Nov 2023
    ITC · 1 yr 1 mo · Full-time · Mumbai, India
    • Kept net revenue retention above 123% on a $27 million book.
    • Cut churn on the accounts book from 17% to 7%.

References

No references yet.

Education

  1. IIT Bombay
    B.Tech, Economics
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections