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Teresa Figueroa

Sample profile

Program Manager at Pfizer | ex-Procter & Gamble

Works at
Pfizer
Location
Washington, DC · ET (UTC-5)
Experience
6+ years experience
Education
Stanford GSB
Languages
English
Collaborating
Message Connect

Overview

I've spent 6 years on customer operations - first at Adobe, now at Pfizer. Cut cost per order by 21% with routing and staffing changes. Brought support first-response time from 16 hours to under 1. Before that: Procter & Gamble and Adobe. Most at home with customer support and quality. Board games, hiking, and terrible puns.

Good reasons to reach out
  • Collaborators for my side project
  • Second opinions on automation decisions
  • Speaking or podcast invitations
  • Questions about customer operations
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects
  • Crypto token projects
Skills
Zendeskautomationqualitycustomer support
CollaboratingLooking to collaborate
closes in 3 months

Looking for collaborators on an open-source quality toolkit

Project
An open-source quality toolkit
Skills needed
quality, Data
Time commitment
Weekends
Outcome
Published guide

A few hours a week. Based in Washington, happy to work remotely.

Washington, DCcustomer supportzendeskautomation
Open

Experience

  1. Program Manager
    Jul 2025 - Present
    Pfizer · 1 yr 4 mo · Full-time · Washington, DC
    • Launched operations in 30 cities.
    • Cut cost per order by 27% with routing and staffing changes.
  2. Operations Associate
    Aug 2022 - Jul 2025
    Procter & Gamble · 2 yr 11 mo · Full-time · Washington, DC
    • Negotiated 177 commercial agreements a year.
    • Built the privacy programme for launches in 29 countries.
  3. Operations Associate
    Dec 2020 - Aug 2022
    Adobe · 1 yr 8 mo · Full-time · Washington, DC
    • Secured 8 payments licences.

References

No references yet.

Education

  1. Stanford GSB
    MBA, Business Administration
    2021 - 2023
  2. Boston University
    BS, Industrial Engineering
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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