Thabo Adams

Overview

I work on solutions engineering at Standard Bank in Johannesburg. Cut churn on the solutions book from 15% to 6%. Onboarded 102 enterprise customers. Before that: Microsoft and M-KOPA. Yoga every morning.

Replies on weekends

Experience

1. Solutions Engineer

   Apr 2022 - Present
   Standard Bank · 4 yr 6 mo · Full-time · Johannesburg, South Africa
   • Onboarded 37 enterprise customers.
   • Cut churn on the solutions book from 10% to 7%.
2. Customer Success Manager

   Jun 2020 - Apr 2022
   Microsoft · 1 yr 10 mo · Full-time · Johannesburg, South Africa
   • Cut churn on the solutions book from 16% to 3%.
   • Kept net revenue retention above 113% on a $21 million book.
3. Customer Success Manager

   Oct 2018 - Jun 2020
   M-KOPA · 1 yr 8 mo · Full-time · Johannesburg, South Africa
   • Cut churn on the solutions book from 18% to 4%.

No references yet.

Education

1. Carnegie Mellon University Africa

   MS, Business Administration
   2019 - 2021
2. Strathmore University

   BCom, Business Administration
   2014 - 2018