Theresa Hartmann

S

Senior Customer Success Manager, Lakemont Logistics - project management · implementation · Gainsight

Lakemont Logistics
Berlin, Germany · CET (UTC+1)
8+ years experience
Bocconi University
English, German, Arabic
Open to work
Messaging unavailable

Overview

I've spent 8 years on enterprise onboarding - first at Adyen, now at Lakemont Logistics. Onboarded 119 enterprise customers. Before that: Booking.com and Adyen.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Working sessions on Gainsight
  • Second opinions on APIs decisions
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers
  • Crypto token projects

Replies within two days

Skills
APIsimplementationproject managementGainsight
Open to workLooking for a role
closes in 3 months

Senior Customer Success Manager roles in mobility - Berlin or remote

Target roles
Senior Customer Success Manager
Level
Senior
Industries
Consumer apps, Healthtech
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in Germany
What I'm looking for
A team that ships weekly and owns onboarding end to end.
Not interested in
Night shifts

8 years in enterprise onboarding. Strongest at project management and implementation. Available from next month.

Berlin, Germany · remote OKproject managementimplementationapis
Open

Experience

  1. Senior Customer Success Manager
    May 2022 - Present
    Lakemont Logistics · 4 yr 5 mo · Full-time · Berlin, Germany
    • Onboarded 90 enterprise customers.
    • Kept net revenue retention above 122% on a $27 million book.
    • Cut churn on the onboarding book from 15% to 5%.
  2. Solutions Engineer
    Feb 2020 - May 2022
    Booking.com · 2 yr 3 mo · Full-time · Berlin, Germany
    • Cut churn on the onboarding book from 15% to 7%.
  3. Customer Success Manager
    Oct 2018 - Feb 2020
    Adyen · 1 yr 4 mo · Full-time · Berlin, Germany
    • Kept net revenue retention above 116% on a $40 million book.

References

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Education

  1. Bocconi University
    BSc, Communications
    2014 - 2017

Details

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