Vaishnavi Selvam

S

Senior Customer Success Manager at Zoho · Account management · renewals, expansion

Zoho
Coimbatore, India · IST (UTC+5:30)
8+ years experience
IIT Delhi
English, Hindi, Tamil
Learning
Messaging unavailable

Overview

8 years in customer success, the last 3 at Zoho, where I work on the accounts team. Kept net revenue retention above 130% on a $4 million book. Learning to draw.

Good reasons to reach out
  • Mentors who have done this before
  • Thoughtful intros to people in my field
  • Questions about account management
  • Second opinions on churn reduction decisions
Please don't message about
  • SEO and link-building offers
  • Offshore staffing offers

Best reached early in the week

Skills
renewalsexpansionchurn reductionaccount managementQBRs
LearningLearning something
closes in 3 months

Learning QBRs - want a mentor for monthly reviews

Goal
Get good enough at expansion to own it at work.
Where I am now
Beginner
Ideal mentor
Someone who has worked in account management for a few years
Cadence
Every two weeks
What I can offer back
Introductions in my college network

8 years in so far. Looking for honest feedback, once or twice a month.

Coimbatore, Indiaqbrsexpansionrenewals
Open

Experience

  1. Senior Customer Success Manager
    May 2023 - Present
    Zoho · 3 yr 5 mo · Contract · Coimbatore, India
    • Kept net revenue retention above 135% on a $16 million book.
    • Cut churn on the accounts book from 15% to 5%.
    • Onboarded 69 enterprise customers.
  2. Customer Success Manager
    Jun 2020 - May 2023
    American Express · 2 yr 11 mo · Full-time · Coimbatore, India
    • Cut churn on the accounts book from 18% to 3%.
    • Onboarded 155 enterprise customers.
  3. Customer Success Manager
    Oct 2018 - Jun 2020
    JPMorgan Chase · 1 yr 8 mo · Full-time · Coimbatore, India
    • Onboarded 97 enterprise customers.

References

No references yet.

Education

  1. IIT Delhi
    B.Tech, Computer Science
    2014 - 2018

Details

Compensation expectations
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