Valentina Sofia Fuentes

Overview

11 years in operations, the last 2 at Mosaic Pay, where I work on the support team. Ran the support program across 9 teams to launch on schedule. Before that: IBM and Meta. Most at home with quality and Zendesk. Learning to sail.

Checks messages twice a week

Experience

1. Senior Program Manager

   May 2024 - Present
   Mosaic Pay · 2 yr 5 mo · Full-time · San Francisco, CA
   • Brought support first-response time from 11 hours to under 2.
   • Ran the support program across 22 teams to launch on schedule.
2. Operations Associate

   Aug 2021 - May 2024
   IBM · 2 yr 9 mo · Full-time · San Francisco, CA
   • Secured 4 payments licences.
   • Negotiated 482 commercial agreements a year.
3. Program Manager

   Jan 2019 - Aug 2021
   Meta · 2 yr 7 mo · Full-time · San Francisco, CA
   • Launched operations in 4 cities.
4. Operations Associate

   Aug 2016 - Jan 2019
   Tesla · 2 yr 5 mo · Full-time · San Francisco, CA
   • Secured 7 payments licences.
   • Built the privacy programme for launches in 24 countries.
5. Operations Associate

   Oct 2015 - Aug 2016
   Disney · 10 mo · Full-time · San Francisco, CA
   • Built the privacy programme for launches in 18 countries.
   • Secured 8 payments licences.

No references yet.

Education

1. Ohio State University

   BA, Economics
   2011 - 2015