Vidya Gowda

S

Senior Customer Success Manager, Capgemini - implementation · APIs · project management

Capgemini
Kochi, India · IST (UTC+5:30)
7+ years experience
IIM Ahmedabad
English, Hindi, Malayalam
Co-founderOpen to work
Messaging unavailable

Overview

Currently at Capgemini, where I work on enterprise onboarding. Onboarded 112 enterprise customers. Before that: Zerodha and Capgemini. Most at home with Gainsight and implementation. I speak at conferences a couple of times a year.

Good reasons to reach out
  • People who want to build this with me
  • Roles in enterprise onboarding
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
  • Generic networking requests

Travels often; replies within 48 hours

Skills
implementationGainsightAPIsproject management
Co-founderLooking for a co-founder
closes in 3 months

Looking for a go-to-market co-founder for contract review for shipping lines

The idea
Contract review for shipping lines
Stage
Customer interviews
I bring
6 years in enterprise onboarding
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time after funding
Location
Kochi or remote

I bring 7 years of enterprise onboarding (currently Capgemini). Ideally you've shipped B2B software. Incorporated, self-funded so far.

Kochi, Indiaproject managementimplementationapis
Open
Open to workLooking for a role
closes in 3 months

Senior Customer Success Manager roles in mobility - Kochi or remote

Target roles
Senior Customer Success Manager
Level
Senior
Industries
Logistics, Healthtech
Work mode
Remote
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
Hands-on work on implementation with room to mentor.
Not interested in
Pure people management

7 years in enterprise onboarding. Strongest at project management and APIs. Open to the right conversation.

Kochi, Indiaapisproject managementgainsight
Open

Experience

  1. Senior Customer Success Manager
    Nov 2023 - Present
    Capgemini · 2 yr 11 mo · Full-time · Kochi, India
    • Cut churn on the onboarding book from 13% to 3%.
    • Kept net revenue retention above 123% on a $11 million book.
    • Onboarded 39 enterprise customers.
  2. Customer Success Manager
    Oct 2020 - Nov 2023
    Zerodha · 3 yr 1 mo · Full-time · Kochi, India
    • Cut churn on the onboarding book from 17% to 6%.
  3. Customer Success Manager
    Dec 2019 - Oct 2020
    Capgemini · 10 mo · Full-time · Kochi, India
    • Onboarded 114 enterprise customers.
    • Cut churn on the onboarding book from 9% to 3%.

References

No references yet.

Education

  1. IIM Ahmedabad
    MBA, Business Administration
    2020 - 2022
  2. Srishti Manipal Institute
    B.Des, Computer Science
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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