Viraj Nachiket Raval

Chief of Staff at Wren HQ · Customer operations

Wren HQ

Pune, India · IST (UTC+5:30)

6+ years experience

Narsee Monjee Institute of Management Studies

English, Hindi, Marathi

Messaging unavailable

Overview

I work on customer operations at Wren HQ in Pune. Ran the support program across 7 teams to launch on schedule. Most at home with Zendesk and quality. I read too many books about cities.

Good reasons to reach out

Working sessions on workforce planning
Speaking or podcast invitations
Second opinions on customer support decisions

Please don't message about

Agency or outsourcing pitches
Unpaid work or spec projects

Answers in batches on Fridays

Skills

qualitycustomer supportworkforce planningZendesk

Experience

Chief of Staff
May 2026 - Present
Wren HQ · 5 mo · Full-time · Pune, India
- Ran the support program across 24 teams to launch on schedule.
- Launched operations in 16 cities.
- Brought support first-response time from 21 hours to under 1.
Program Manager
Mar 2025 - May 2026
Cisco · 1 yr 2 mo · Full-time · Pune, India
- Cut cost per order by 25% with routing and staffing changes.
Operations Associate
Jul 2022 - Jan 2025
Microsoft · 2 yr 6 mo · Full-time · Pune, India
- Negotiated 447 commercial agreements a year.
- Secured 5 payments licences.
Operations Associate
May 2020 - Apr 2022
Persistent Systems · 1 yr 11 mo · Full-time · Pune, India
- Negotiated 292 commercial agreements a year.
- Built the privacy programme for launches in 9 countries.

References

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Education

Narsee Monjee Institute of Management Studies
MBA, Business Administration
2020 - 2022
St. Xavier's College, Mumbai
B.A., Industrial Engineering
2014 - 2018

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