Wesley Ross

S

Senior Program Manager at Bellmont Digital · Customer operations · customer support, Zendesk

Bellmont Digital
Chicago, IL · CT (UTC-6)
6+ years experience
Ohio State University
English
Messaging unavailable

Overview

I've spent 6 years on customer operations - first at Target, now at Bellmont Digital. Ran the support program across 14 teams to launch on schedule. Previously at Target. Most at home with workforce planning and Zendesk. I tinker with 3D printers.

Good reasons to reach out
  • Questions about customer operations
Please don't message about
  • Agency or outsourcing pitches
  • Generic networking requests
  • Offshore staffing offers

Slower in the last week of each quarter

Skills
customer supportautomationworkforce planningZendesk

Experience

  1. Senior Program Manager
    Jul 2023 - Present
    Bellmont Digital · 3 yr 3 mo · Full-time · Chicago, IL
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 29% with routing and staffing changes.
  2. Operations Associate
    Oct 2020 - Jul 2023
    Target · 2 yr 9 mo · Full-time · Chicago, IL
    • Built the privacy programme for launches in 20 countries.
    • Negotiated 524 commercial agreements a year.

References

No references yet.

Education

  1. Ohio State University
    BA, Business Administration
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections