Xinyi Kuo

S

Senior Customer Success Manager at Orbit Systems | ex-HSBC

Orbit Systems
Hong Kong · HKT (UTC+8)
6+ years experience
Seoul National University
English, Cantonese
Messaging unavailable

Overview

Based in Hong Kong. I work on account management at Orbit Systems. Onboarded 82 enterprise customers.

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Skills
account managementdemosexpansionchurn reductionrenewalsQBRs

Experience

  1. Senior Customer Success Manager
    Apr 2026 - Present
    Orbit Systems · 6 mo · Full-time · Hong Kong
    • Kept net revenue retention above 126% on a $10 million book.
    • Cut churn on the accounts book from 11% to 7%.
    • Onboarded 136 enterprise customers.
  2. Solutions Engineer
    Jan 2023 - Apr 2026
    HSBC · 3 yr 3 mo · Full-time · Hong Kong
    • Kept net revenue retention above 114% on a $26 million book.
    • Onboarded 137 enterprise customers.
  3. Customer Success Manager
    Apr 2021 - Jan 2023
    Sony · 1 yr 9 mo · Full-time · Hong Kong
    • Kept net revenue retention above 125% on a $28 million book.
    • Onboarded 108 enterprise customers.

References

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Education

  1. Seoul National University
    BS, Communications
    2015 - 2019

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