Yuna Han

Senior Customer Success Manager, Summit Analytics - project management · Gainsight · implementation

Summit Analytics

Seoul, South Korea · KST (UTC+9)

6+ years experience

National Taiwan University

English, Korean

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Overview

I've spent 6 years on enterprise onboarding - first at Commonwealth Bank, now at Summit Analytics. Kept net revenue retention above 118% on a $40 million book. Before that: Carousell and Commonwealth Bank. Most at home with implementation and project management.

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Skills

project managementAPIsimplementationGainsight

Experience

Senior Customer Success Manager
Sep 2024 - Present
Summit Analytics · 2 yr 1 mo · Contract · Seoul, South Korea
- Kept net revenue retention above 117% on a $9 million book.
- Cut churn on the onboarding book from 10% to 3%.
- Onboarded 198 enterprise customers.
Solutions Engineer
Dec 2021 - Jun 2024
Carousell · 2 yr 6 mo · Full-time · Seoul, South Korea
- Kept net revenue retention above 118% on a $13 million book.
Customer Success Manager
Oct 2020 - Dec 2021
Commonwealth Bank · 1 yr 2 mo · Full-time · Seoul, South Korea
- Cut churn on the onboarding book from 17% to 7%.
- Kept net revenue retention above 129% on a $5 million book.

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Education

National Taiwan University
BS, Economics
2015 - 2019

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