Zaid Sohail Merchant

S

Customer Success Manager at Tallis Health · Account management

Tallis Health
Hyderabad, India · IST (UTC+5:30)
3+ years experience
College of Engineering, Pune
English, Hindi, Telugu
Messaging unavailable

Overview

3 years in customer success, the last 3 at Tallis Health, where I work on the accounts team. Cut churn on the accounts book from 14% to 7%. Onboarded 71 enterprise customers. Most at home with account management and renewals.

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  • Questions about account management
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Skills
renewalsaccount managementchurn reductionexpansionQBRs

Experience

  1. Customer Success Manager
    Oct 2023 - Present
    Tallis Health · 3 yr · Full-time · Hyderabad, India
    • Cut churn on the accounts book from 14% to 3%.
    • Kept net revenue retention above 131% on a $36 million book.
    • Onboarded 47 enterprise customers.

References

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Education

  1. College of Engineering, Pune
    B.Tech, Communications
    2018 - 2022

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