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Zhi Jun Zhang

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Chief of Staff at Compass Analytics | ex-PropertyGuru

Works at
Compass Analytics
Location
Taipei, Taiwan · CST (UTC+8)
Experience
8+ years experience
Education
Tsinghua University
Languages
English, Mandarin
Open to work
Message Connect

Overview

I work on customer operations at Compass Analytics in Taipei. Rebuilt the planning process the company still runs every quarter. Before that: PropertyGuru and EY. Most at home with automation and customer support. Gardening and composting evangelist.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on customer support decisions
Please don't message about
  • Crypto token projects
  • Offshore staffing offers
  • Courses and coaching offers

Replies on weekends

Skills
workforce planningZendeskautomationcustomer supportquality
Open to workLooking for a role
closes in 3 months

Lead Chief of Staff roles in cybersecurity - Taipei or remote

Target roles
Lead Chief of Staff
Level
Staff / Principal
Industries
Logistics, E-commerce
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Taiwan
What I'm looking for
Early-stage company (seed) where customer operations is core to the product.
Not interested in
Crypto

8 years in customer operations. Strongest at customer support and Zendesk. Serving notice now.

Taipei, Taiwanworkforce planningzendeskcustomer support
Open

Experience

  1. Chief of Staff
    Dec 2022 - Present
    Compass Analytics · 3 yr 11 mo · Full-time · Taipei, Taiwan
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 30 hours to under 1.
    • Launched operations in 17 cities.
  2. Operations Associate
    Jun 2020 - Dec 2022
    PropertyGuru · 2 yr 6 mo · Full-time · Taipei, Taiwan
    • Built the privacy programme for launches in 7 countries.
    • Secured 8 payments licences.
  3. Operations Associate
    Oct 2018 - Jun 2020
    EY · 1 yr 8 mo · Full-time · Taipei, Taiwan
    • Secured 7 payments licences.
    • Built the privacy programme for launches in 10 countries.

References

No references yet.

Education

  1. Tsinghua University
    BEng, Operations Research
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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