Amy Linda Kuo
SProgram Manager at Lululemon · Customer operations
- Lululemon
- Vancouver, BC · PT (UTC-8)
- 3+ years experience
- Concordia University
- English
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Overview
I work on customer operations at Lululemon in Vancouver. Rebuilt the planning process the company still runs every quarter. I volunteer with a food bank on weekends.
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- Speaking or podcast invitations
- Questions about customer operations
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- Crypto token projects
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Skills
automationqualityZendeskcustomer support
Experience
- Program ManagerOct 2023 - PresentLululemon · 3 yr · Full-time · Vancouver, BC
- Brought support first-response time from 23 hours to under 2.
- Cut cost per order by 30% with routing and staffing changes.
- Launched operations in 25 cities.
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Education
- Concordia UniversityBEng, Economics2019 - 2023
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