Ines Vincent

Overview

I work on solutions engineering at Lululemon in Toronto. Cut churn on the solutions book from 13% to 6%. Before that: Scotiabank and Amazon. Most at home with solutions engineering and integrations. Board member at a local non-profit.

Experience

1. Solutions Engineer

   Jan 2025 - Present
   Lululemon · 1 yr 9 mo · Full-time · Toronto, ON
   • Kept net revenue retention above 130% on a $40 million book.
   • Cut churn on the solutions book from 18% to 3%.
   • Onboarded 32 enterprise customers.
2. Customer Success Manager

   Feb 2023 - Jan 2025
   Scotiabank · 1 yr 11 mo · Contract · Toronto, ON
   • Onboarded 190 enterprise customers.
3. Customer Success Manager

   Dec 2021 - Feb 2023
   Amazon · 1 yr 2 mo · Full-time · Toronto, ON
   • Cut churn on the solutions book from 10% to 5%.
   • Kept net revenue retention above 135% on a $12 million book.

No references yet.

Education

1. Rotman School of Management

   MBA, Business Administration
   2021 - 2023
2. McGill University

   BEng, Business Administration
   2016 - 2020