Amy Chan

S

Customer Success Director at Cloudflare · Enterprise onboarding

Cloudflare
Dallas, TX · CT (UTC-6)
12+ years experience
Princeton University
English
Advising
Messaging unavailable

Overview

Currently at Cloudflare, where I lead enterprise onboarding with a team of 28. Onboarded 42 enterprise customers. Before that: Goldman Sachs and Workday.

Good reasons to reach out
  • Advice on enterprise onboarding
  • Speaking or podcast invitations
  • Second opinions on technical discovery decisions
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Checks messages twice a week

Skills
APIsGainsightimplementationtechnical discovery
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: enterprise onboarding and technical discovery

Topics
enterprise onboarding, APIs, Gainsight
Format
Async reviews
Terms
Paid
Capacity
A few async reviews a month
Best for
Teams scaling past 50 people

18 years of enterprise onboarding. Small equity or paid hours - flexible.

Dallas, TX · remote OKapisimplementationtechnical discovery
Open

Experience

  1. Customer Success Director
    Apr 2026 - Present
    Cloudflare · 6 mo · Full-time · Dallas, TX
    • Onboarded 175 enterprise customers.
    • Cut churn on the onboarding book from 15% to 4%.
  2. Senior Customer Success Manager
    Dec 2023 - Apr 2026
    Goldman Sachs · 2 yr 4 mo · Full-time · Dallas, TX
    • Kept net revenue retention above 111% on a $22 million book.
    • Cut churn on the onboarding book from 13% to 5%.
  3. Solutions Engineer
    Aug 2020 - Dec 2023
    Workday · 3 yr 4 mo · Full-time · Dallas, TX
    • Onboarded 93 enterprise customers.
    • Cut churn on the onboarding book from 11% to 5%.
  4. Senior Customer Success Manager
    Sep 2017 - Aug 2020
    Snowflake · 2 yr 11 mo · Full-time · Dallas, TX
    • Cut churn on the onboarding book from 18% to 3%.
  5. Senior Customer Success Manager
    Jul 2014 - Sep 2017
    HP · 3 yr 2 mo · Full-time · Dallas, TX
    • Kept net revenue retention above 131% on a $33 million book.

References

No references yet.

Education

  1. Princeton University
    AB, Communications
    2003 - 2007

Details

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