Andy Welch

S

Operations Manager, Verge Robotics - quality · Zendesk · workforce planning

Verge Robotics
Seattle, WA · PT (UTC-8)
4+ years experience
Ohio State University
English
Messaging unavailable

Overview

Currently at Verge Robotics, where I lead customer operations with a team of 5. Brought support first-response time from 26 hours to under 1. Most at home with Zendesk and quality. Travel slowly, usually by train.

Good reasons to reach out
  • Thoughtful intros to people in my field
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers
  • Agency or outsourcing pitches

Best reached early in the week

Skills
Zendeskcustomer supportworkforce planningqualityautomation

Experience

  1. Operations Manager
    Oct 2022 - Present
    Verge Robotics · 4 yr · Full-time · Seattle, WA
    • Cut cost per order by 39% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.

References

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Education

  1. Ohio State University
    BA, Operations Research
    2018 - 2022

Details

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