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Overview
I work on customer operations at Marble Studio in Manila. Launched operations in 9 cities. Rebuilt the planning process the company still runs every quarter. Before that: Bank Central Asia and DBS Bank. Most at home with automation and customer support. I tinker with 3D printers.
Good reasons to reach out
- Working sessions on Zendesk
Please don't message about
- Generic networking requests
- Courses and coaching offers
- SEO and link-building offers
Slower in the last week of each quarter
Skills
Zendeskworkforce planningqualityvendor managementautomationcustomer support
Experience
- Chief of StaffJun 2022 - PresentMarble Studio · 4 yr 5 mo · Full-time · Manila, Philippines
- Brought support first-response time from 21 hours to under 2.
- Cut cost per order by 25% with routing and staffing changes.
- Operations AssociateDec 2019 - Feb 2022Bank Central Asia · 2 yr 2 mo · Contract · Manila, Philippines
- Secured 2 payments licences.
- Operations AssociateMar 2018 - Dec 2019DBS Bank · 1 yr 9 mo · Full-time · Manila, Philippines
- Built the privacy programme for launches in 25 countries.
- Negotiated 258 commercial agreements a year.
- Operations AssociateOct 2015 - Mar 2018SoftBank · 2 yr 5 mo · Full-time · Manila, Philippines
- Built the privacy programme for launches in 21 countries.
- Negotiated 485 commercial agreements a year.
References
No references yet.
Education
- National Taiwan UniversityBS, Industrial Engineering2011 - 2015
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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