Angus Roberts

S

Senior Customer Success Manager at Denholm Consulting · Account management

Denholm Consulting
London, UK · GMT (UTC+0)
6+ years experience
London Business School
English
Open to work
Messaging unavailable

Overview

6 years in customer success, the last 3 at Denholm Consulting, where I work on the accounts team. Kept net revenue retention above 131% on a $10 million book.

Good reasons to reach out
  • Roles in account management
  • Working sessions on expansion
  • Questions about account management
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers
  • Crypto token projects
Skills
account managementrenewalschurn reductionQBRsexpansion
Open to workLooking for a role
closes in 3 months

Senior Customer Success Manager roles in media - London or remote

Target roles
Senior Customer Success Manager
Level
Senior
Industries
Fintech, AI infrastructure
Work mode
Remote
Available
90 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
A team that ships weekly and owns accounts end to end.
Not interested in
Night shifts

6 years in account management. Strongest at churn reduction and renewals. Available from next month.

London, UK · remote OKaccount managementrenewalsqbrs
Open

Experience

  1. Senior Customer Success Manager
    Nov 2023 - Present
    Denholm Consulting · 2 yr 11 mo · Full-time · London, UK
    • Kept net revenue retention above 112% on a $32 million book.
    • Onboarded 180 enterprise customers.
    • Cut churn on the accounts book from 11% to 5%.
  2. Customer Success Manager
    Feb 2021 - Nov 2023
    Shell · 2 yr 9 mo · Full-time · London, UK
    • Onboarded 190 enterprise customers.
    • Kept net revenue retention above 125% on a $14 million book.

References

No references yet.

Education

  1. London Business School
    MBA, Business Administration
    2020 - 2022
  2. University of Bristol
    BSc, Computer Science
    2017 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored