Annie Tiffany Kim

S

Operations Manager at Rogers | ex-Shopify

Rogers
Montreal, QC · ET (UTC-5)
5+ years experience
University of Alberta
English, French
Messaging unavailable

Overview

Operations Manager at Rogers, focused on technical program management. Brought support first-response time from 14 hours to under 1. Previously at Shopify. Most at home with risk management and Jira. I play football every Sunday.

Good reasons to reach out
  • Second opinions on roadmapping decisions
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • SEO and link-building offers

Answers in batches on Fridays

Skills
Jirarisk managementroadmappingprogram management

Experience

  1. Operations Manager
    Apr 2023 - Present
    Rogers · 3 yr 6 mo · Contract · Montreal, QC
    • Brought support first-response time from 20 hours to under 1.
    • Cut cost per order by 32% with routing and staffing changes.
    • Ran the TPM program across 18 teams to launch on schedule.
  2. Operations Associate
    Oct 2021 - Apr 2023
    Shopify · 1 yr 6 mo · Full-time · Montreal, QC
    • Negotiated 285 commercial agreements a year.
    • Secured 3 payments licences.

References

No references yet.

Education

  1. University of Alberta
    BSc, Business Administration
    2017 - 2021

Details

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