Anthony Elliott

Customer Success Manager at Rogers · Account management · QBRs, account management

Rogers

Toronto, ON · ET (UTC-5)

2+ years experience

Concordia University

English

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Overview

I work on account management at Rogers in Toronto. Cut churn on the accounts book from 10% to 7%. Previously at Deloitte. Most at home with renewals and churn reduction. Former debater; now I argue with spreadsheets.

Good reasons to reach out

Second opinions on churn reduction decisions
Thoughtful intros to people in my field
Questions about account management

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Agency or outsourcing pitches
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Skills

renewalsaccount managementQBRsexpansionchurn reduction

Experience

Customer Success Manager
Jan 2026 - Present
Rogers · 9 mo · Full-time · Toronto, ON
- Kept net revenue retention above 127% on a $15 million book.
- Onboarded 49 enterprise customers.
- Cut churn on the accounts book from 18% to 6%.
Customer Success Manager
Oct 2024 - Jan 2026
Deloitte · 1 yr 3 mo · Full-time · Toronto, ON
- Cut churn on the accounts book from 10% to 6%.

References

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Education

Concordia University
BEng, Economics
2019 - 2023

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