Arpita Chakraborty

S

Senior Program Manager at Ashford Financial | ex-Uber

Ashford Financial
Kolkata, India · IST (UTC+5:30)
12+ years experience
NIT Surathkal
English, Hindi, Bengali
Collaborating
Messaging unavailable

Overview

Based in Kolkata. I work on customer operations at Ashford Financial. Ran the support program across 9 teams to launch on schedule. Before that: Uber and Dream11. Most at home with Zendesk and quality. Kannada theatre fan.

Good reasons to reach out
  • Collaborators for my side project
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects

Best reached early in the week

Skills
qualityautomationZendeskcustomer supportworkforce planning
CollaboratingLooking to collaborate
closes in 3 months

Looking for collaborators on an open-source workforce planning toolkit

Project
An open-source workforce planning toolkit
Skills needed
automation, Backend
Time commitment
Part-time
Outcome
Published guide

No money involved, just a good project. Async-first.

Kolkata, Indiaqualityzendeskcustomer support
Open

Experience

  1. Senior Program Manager
    Dec 2022 - Present
    Ashford Financial · 3 yr 10 mo · Full-time · Kolkata, India
    • Cut cost per order by 37% with routing and staffing changes.
    • Brought support first-response time from 16 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
  2. Program Manager
    Aug 2019 - Dec 2022
    Uber · 3 yr 4 mo · Full-time · Kolkata, India
    • Ran the support program across 23 teams to launch on schedule.
  3. Operations Associate
    Aug 2017 - Jul 2019
    Dream11 · 1 yr 11 mo · Full-time · Kolkata, India
    • Negotiated 267 commercial agreements a year.
    • Built the privacy programme for launches in 29 countries.
  4. Operations Associate
    Mar 2016 - Aug 2017
    Cognizant · 1 yr 5 mo · Full-time · Kolkata, India
    • Negotiated 575 commercial agreements a year.
  5. Operations Associate
    Sep 2014 - Feb 2016
    Tech Mahindra · 1 yr 5 mo · Full-time · Kolkata, India
    • Built the privacy programme for launches in 25 countries.

References

No references yet.

Education

  1. NIT Surathkal
    B.Tech, Industrial Engineering
    2010 - 2014

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