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Arthur Ross

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Director of Product at GSK | ex-Intercom

Works at
GSK
Location
London, UK · GMT (UTC+0)
Experience
16+ years experience
Education
University of Bristol
Languages
English, Mandarin

Overview

Currently at GSK, where I lead AI features with a team of 47. Took AI products activation from 32% to 43% in three quarters.

Good reasons to reach out
  • Second opinions on evaluation decisions
  • Working sessions on LLM products
Please don't message about
  • Sales demos
  • Offshore staffing offers
  • Agency or outsourcing pitches

Replies between meetings, usually same day

Skills
LLM productstrust & safetyevaluationuser research

Experience

  1. Director of Product
    Aug 2023 - Present
    GSK · 3 yr 3 mo · Full-time · London, UK
    • Cut time-to-first-value for new AI products customers from 10 days to 2.
    • Killed 6 features nobody used and shipped the 2 that customers asked for.
    • Grew AI products revenue from $5 million to $31 million ARR.
  2. Principal Product Manager
    Aug 2021 - Jul 2023
    Intercom · 1 yr 11 mo · Full-time · London, UK
    • Previously an operator for 10 years before investing.
    • Sit on 4 boards.
  3. Principal Product Manager
    Nov 2017 - Aug 2021
    Lloyds Banking Group · 3 yr 9 mo · Full-time · London, UK
    • Led or co-led 31 investments, 9 of them now at Series B or later.
  4. Senior Product Manager
    Apr 2014 - Nov 2017
    Boston Consulting Group · 3 yr 7 mo · Full-time · London, UK
    • Took AI products activation from 19% to 53% in three quarters.
  5. Product Manager
    Apr 2011 - Apr 2014
    Bank of Ireland · 3 yr · Full-time · London, UK
    • Ran 90 customer interviews before writing the first spec.

References

No references yet.

Education

  1. University of Bristol
    BSc, Design
    2005 - 2008

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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