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Overview
Based in Birmingham. I work on customer operations at Morgan Stanley. Ran the support program across 11 teams to launch on schedule. Launched operations in 9 cities. Most at home with quality and workforce planning.
Good reasons to reach out
- Working sessions on automation
Please don't message about
- Unpaid work or spec projects
- Courses and coaching offers
Slower in the last week of each quarter
Skills
qualityZendeskworkforce planningcustomer supportautomation
Experience
- Senior Program ManagerMay 2024 - PresentMorgan Stanley · 2 yr 6 mo · Full-time · Birmingham, UK
- Brought support first-response time from 14 hours to under 2.
- Cut cost per order by 16% with routing and staffing changes.
- Operations ManagerNov 2021 - May 2024Amazon · 2 yr 6 mo · Full-time · Birmingham, UK
- Launched operations in 19 cities.
- Operations AssociateAug 2020 - Nov 2021Salesforce · 1 yr 3 mo · Full-time · Birmingham, UK
- Negotiated 415 commercial agreements a year.
- Secured 6 payments licences.
- Operations AssociateOct 2018 - Aug 2020Accenture · 1 yr 10 mo · Full-time · Birmingham, UK
- Built the privacy programme for launches in 9 countries.
References
No references yet.
Education
- University of LeedsBSc, Economics2014 - 2017
Details
Compensation expectations
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Direct contact details
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